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  • Sign Ups: Getting Started
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  • Messenger: New to Messenger
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  • Sign Ups: Create your first sign up
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  • Sign Ups: Display sign ups on Sign Ups Listing page
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  • Project Notebooks: Turn on project administrator requests
  • Project Notebooks: Approve project administrator requests

Troubleshooting

  • Sign Ups: Sign up not appearing on front-end

FAQs

  • Messenger: Why are My Contacts Unmarketable?
  • Messenger: Why are Emails Going to Spam?
  • Messenger: Why Are My Emails Not Sending?
  • Messenger: Basic terminology
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  • Messenger: Why are My Contacts Unmarketable?

Messenger: Why are My Contacts Unmarketable?

Table of Contents
  • Why are My Contacts Unmarketable?
    • What does Marketable/Unmarketable Mean?
    • How does a contact become Unmarketable?

Why are My Contacts Unmarketable? #

What does Marketable/Unmarketable Mean? #

In Messenger, a contact can either be Marketable or Unmarketable.

An Unmarktable contact will NOT receive any marketing from Messenger, while a Marketable contact will.

The difference lies in whether the contact’s optin status matches the required level of compliance you require.

How does a contact become Unmarketable? #

If you are getting opt-ins, but your contacts are unmarketable, that means that your level of compliance is too strict for the amount of information you are collecting.

This is usually caused by having STRICT GDPR COMPLIANCE enabled in the settings, but you are not collecting GDPR compliance or you did not import your contacts with GDPR compliance.

In most cases, disabling the above option will result in contacts becoming marketable again.

If you need to have strict GDPR compliance, make sure you are following these GDPR rules.

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Updated on October 10, 2022
Messenger: Why are Emails Going to Spam?

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Table of Contents
  • Why are My Contacts Unmarketable?
    • What does Marketable/Unmarketable Mean?
    • How does a contact become Unmarketable?
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